Travel and Tourism - TEKS: §130.225. Travel and Tourism Management

Oral and Written Communication Skills

(2) The student uses oral and written communication skills in creating, expressing, and interpreting information and ideas, including technical terminology and information. The student is expected to:

(A) employ verbal skills when obtaining and conveying information;
(B) use verbal and nonverbal communication skills effectively with individuals such as customers, coworkers, and employers to foster positive relationships; and
(C) develop and deliver presentations using appropriate technology to engage and inform audiences.

Employ Verbal Skills When Obtaining and Conveying Information

When obtaining and conveying information one must possess both writing and phone skills. Project courtesy, sincerity, honesty, and use a broad vocabulary. Use appropriate tone of voice, correct grammar and know when to speak and when to remain quiet.

Use Verbal and Nonverbal Communication Skills Effectively with Individuals Such as Customers, Coworkers, and Employers to Foster Positive Relationships

Communication skills include many forms: verbal, non-verbal, written and electronic. All of these are presenting a visual image of the employee. Skills need to be learned and improved to stay competitive in the job market. Phone contact can be especially helpful before meetings, to ask members opinions or to encourage a member to speak up on a particular issue. Personal contact is, of course, the most effective route to member motivation. It's especially important with new members. One good way to accomplish personal communication is to plan on arriving early and staying late at meetings. Before and after meetings are good times for informal personal contact.

Develop and Deliver Presentations Using Appropriate Technology to Engage and Inform Audiences

Read about how to DEVELOP a presentation: http://www.ehow.com/how_2284077_develop-presentation.html

Then read how to DELIVER a presentation: http://www.presentation-pointers.com/showarticle/articleid/375/

 

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