|Connectivity Troubleshooting Guide for Windows Users|
Open the Control Panel by clicking on the Start button then Settings then Control Panel. Or, if you are using the default Windows XP Start menu, click Control Panel (Settings does not appear). If, when Control Panel opens, you are prompted to "Pick a category," click on the "Switch to classic view" option at the top of the left column.
What operating system do you use? Refer to item 41 for assistance in determining your operating system.
|Click the Device Manager tab in System Properties. (see Figure 8a).|
|Click the Hardware tab in System Properties then click the Device Manager button (see Figures 8b and 8c).|
|Figure 8a||Figure 8b||Figure 8c|
|Does a plus (+) or minus (-) symbol appear beside Network Adapters in the device list.|
|plus (+) Go to 9.|
|The Network Adapter list is expanded and an Ethernet adapter appears in the list, however it has a black on yellow exclamation point or a red "x" on the adapter icon. Go to 21.|
Telecommunications & Networking Dept.
Created: June 1, 2002
Last revised: November 28, 2003