Connectivity Troubleshooting Guide for Windows Users
         

       
  10. Double-click the Ethernet adapter to open the adapter's Properties window. On the General tab, does the Device status indicate that the device is working properly? (See Figure 10)  
    Yes. Close the adapter's "properties" window and the System Properties window by clicking the Cancel button in both instances (Clicking OK may generate a prompt to restart the system, which is unnecessary at this point.) Go to 11.
    No. The Device status indicates the "Device is not working properly." Go to 21.
            Figure 10
             
 
Telecommunications & Networking Dept.
Created: June 1, 2002
Last revised: November 28
, 2003
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