SFA's ResNet FAQ #15

I was in another residence hall and my computer was working there, but is not working in this one. What do I do?

A common cause for this problem is when your computer system retains the IP address it was using in the previous hall rather than requesting a new one from the network DHCP server. If you are using Windows 95/98/Me, refer to item 18 of the Connectivity Troubleshooting Guide for Windows Users to manually requery the DHCP server for a new IP address. If you are using Windows XP/2000, refer to item 35. If you are using Mac OS9, refer to item 16 of the Connectivity Troubleshooting Guide for Mac Users. If you are using Mac OSX, refer to item 14.

Alternatively, you can go through the troubleshooting steps in the Connectivity Troubleshooting Guide for Windows Users or for Mac Users to verify the necessary components are installed and configured properly. These troubleshooting guides are available on SFA's ResNet Support CD.

Telecommunications & Networking Dept.
Created: June 1, 2001
Last revised: November 30, 2003
Contact: resnet-webmaster@sfasu.edu

A common cause for this problem is when your computer system retains the IP address it was using in the previous hall rather than requesting a new one from the network DHCP server. If you are using Windows 95/98/Me, refer to item 18 of the Connectivity Troubleshooting Guide for Windows Users to manually requery the DHCP server for a new IP address. If you are using Windows XP/2000, refer to item 35. If you are using Mac OS9, refer to item 16 of the Connectivity Troubleshooting Guide for Mac Users. If you are using Mac OSX, refer to item 14.

Alternatively, you can go through the troubleshooting steps in the Connectivity Troubleshooting Guide for Windows Users or for Mac Users to verify the necessary components are installed and configured properly. These troubleshooting guides are available on SFA's ResNet Support CD.