SFA's ResNet FAQ
         

       
 
12.
While installing my Ethernet card, the Hardware Installation Wizard keeps prompting me to insert the disk and the disk is already in the drive. Now what?
 
       
   

This error usually means that the PnP (Plug 'n Play) system that is a part of the Windows operating system needs certain files in order for the Ethernet card to function properly. These files should be located on the driver disk (typically a 3.5" floppy, but might be on a CD) supplied by the manufacturer with the Ethernet card or on the Windows 95x/Me/2000/XP CD. You should be able to insert the disk when prompted, change the "Copy Files From" or "Look in" field to the drive and/or directory containing the needed driver file(s) and complete the installation.

Occasionally Windows cannot detect the path to the proper driver file. When this happens, the system will continue to prompt you for the disk even though the disk is in the drive. If you are experiencing this situation: First check (once more) to verify that you have the disk or CD containing the driver files for your particular network card in the drive. If you do, assuming your drive is working and the disk is readable, you may have to specify the exact path to the file you need.


Figure 12a
       
   
Use the Browse button if it's available in the installation window to browse the appropriate drive (floppy or CD) and look for a directory that matches your operating system—i.e. Win95, Win9x, WinMe, etc. (See Figure 12a and 12b. Note: Windows 95/98 drivers will occasionally work with later versions of Windows—Me, XP and 2000.) If a Browse button isn't available, you will have to browse the disk using Windows Explorer and write down the directory path—i.e. D:\Drivers\Win98—so you can manually type it into the "Copy Files From" or "Look In" fields when prompted.
            Figure 12b
             
   

If you have to use Windows Explorer, it may be necessary to cancel the installation process. If you can't get to your desktop to double-click on My Computer to open Windows Explorer, you will have to cancel the installation process to complete the system reboot in order to get to your desktop.

If you have to cancel the installation or you chose to "Skip" a file at any point during the installation process, you will need to rerun the installation to re-install the drivers for the Ethernet card. Canceling or skipping a file often results in a partial installation. In this case, the Ethernet card will be added to the "Other Devices" category, although not as a functioning device. To see if this has happened, open the Control Panel and double-click the System icon to open the System Properties windows. Click on the Device Manager tab. (Refer back to question 11, Figure 11a through Figure 11e for help opening Device Manager.) Other Devices is listed under the yellow question mark icon as shown in Figure 12c. If the yellow question mark icon is not visible, there are no Other Devices installed. In this case, look for your Ethernet card under the Network Adapters category.


Figure 12c
             
   
Please note, a black on yellow exclamation point (for an example see Figure 12c) or a red "X" (for an example see Figure 12d) over the icon of an installed device displayed under Device Manager indicates a problem with the device and that it is not functioning properly. In this case, or in the case where the Ethernet card is installed under Other Devices, it is necessary to select and "remove" the device before attempting to reinstall it. Otherwise a duplicate device may be installed that can conflict with the first installation. After removing a device from Device Manager, you should be prompted to restart your system. If the Ethernet card is Plug 'n Play compatible, the system will detect it and start the installation wizard again during the system restart. If it is not Plug and Play compatible, go through the manual installation process for which instructions can usually be found in the documentation included with the Ethernet card.
            Figure 12d
     
 
Telecommunications & Networking Dept.
Created: June 1, 2001
Last revised: November 30, 2003
Contact: resnet-webmaster@sfasu.edu