SFA's ResNet FAQ
         
       
  1. Who can I contact with questions about the campus Ethernet network?  
       
    SFA's Telecommunications & Networking department maintains a web site for SFA's Residential Network (ResNet) at http://resnet.sfasu.edu/. Here you can find helpful information and resources, including a page with helpful e-mail links that you can use to "contact us"--http://resnet.sfasu.edu/contact.htm. You can also visit the SFANet/ResNet Support Forums at http://resnet.sfasu.edu/cgi-bin/ultimatebb.cgi to post your questions there. The forums are monitored by volunteers from within the Telecommunications & Networking department as well as others within the SFA community. All of these web resources are available from any Internet-capable computer system, twenty-four hours a day, seven days a week.  
       
    Who can I contact if I am having problems getting connected to the campus Ethernet network?  
       
   

For troubleshooting assistance with connectivity problems, you can contact the SHACK at 1514 Baker St at 468-HELP (4357). Their staff of technicians can walk you through some basic troubleshooting steps to verify proper system configuration. If necessary, they will generate a work request for networking staff to perform more indepth troubleshooting of the network cabling and equipment.

For those who like to "do-it-yourself," there is a ResNet Support CD available at the front desk of every residence hall or available on request by sending an e-mail to resnet-cd@sfasu.edu. This CD contains an interactive troubleshooting guide for both Windows and Macintosh users. It will walk you through the troubleshooting process step-by-step.

 
       
    Telecommunications & Networking Dept.
Created: June 1, 2001
Last revised: November 30, 2003
Contact: resnet-webmaster@sfasu.edu